Privacy Policy

Mantello Suzuki Roxburgh Park is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Mantello Suzuki Roxburgh Park manages personal information. It is structured as follows:

1. Personal information Mantello Suzuki Roxburgh Park collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Mantello Suzuki Roxburgh Park and complaints
10. Changes to Privacy Policy

1. Personal information Mantello Suzuki Roxburgh Park collects

The main types of personal information Mantello Suzuki Roxburgh Park collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Mantello Suzuki Roxburgh Park such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Mantello Suzuki Roxburgh Park's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Mantello Suzuki Roxburgh Park's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Mantello Suzuki Roxburgh Park's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Mantello Suzuki Roxburgh Park.

Mantello Suzuki Roxburgh Park collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Mantello Suzuki Roxburgh Park keeps of telephone calls, or emails received, or messages sent to Mantello Suzuki Roxburgh Park or posted on Mantello Suzuki Roxburgh Park's pages on social media);
• Mantello Suzuki Roxburgh Park's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Mantello Suzuki Roxburgh Park collects personal information in connection with running its business directly from the individual concerned. On occasion Mantello Suzuki Roxburgh Park may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Mantello Suzuki Roxburgh Park stores personal information in electronic and paper form.

Mantello Suzuki Roxburgh Park uses and discloses personal information as follows:

• to source vehicles and sell them to Mantello Suzuki Roxburgh Park's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Mantello Suzuki Roxburgh Park's customers and prospective customers;
• to obtain products, services or information from Mantello Suzuki Roxburgh Park's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Mantello Suzuki Roxburgh Park knows about them);
• to operate and manage Mantello Suzuki Roxburgh Park's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Mantello Suzuki Roxburgh Park. For example, Mantello Suzuki Roxburgh Park may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. Mantello Suzuki Roxburgh Park also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Mantello Suzuki Roxburgh Park uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Mantello Suzuki Roxburgh Park uses in the operation of the computer program is browsing history on Mantello Suzuki Roxburgh Park's websites, name, contact information, and other information you may input into Mantello Suzuki Roxburgh Park's websites. The level of human oversight Mantello Suzuki Roxburgh Park provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Mantello Suzuki Roxburgh Park's staff.

4. Cookies

Mantello Suzuki Roxburgh Park uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Mantello Suzuki Roxburgh Park's web server. Mantello Suzuki Roxburgh Park may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Mantello Suzuki Roxburgh Park's platforms and those social media platforms. Mantello Suzuki Roxburgh Park's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Mantello Suzuki Roxburgh Park's website.

5. Links to other websites

Mantello Suzuki Roxburgh Park's website may contain links to third party websites. Mantello Suzuki Roxburgh Park does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Mantello Suzuki Roxburgh Park and do not wish to receive these communications from Mantello Suzuki Roxburgh Park in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Mantello Suzuki Roxburgh Park.

7. Overseas transfers

Mantello Suzuki Roxburgh Park's website/s are hosted in Australia. On occasion, a third party service provider Mantello Suzuki Roxburgh Park engages or that Mantello Suzuki Roxburgh Park is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Mantello Suzuki Roxburgh Park holds about them by contacting Mantello Suzuki Roxburgh Park during business hours on 03 8364 8888 or via the contact page.

Mantello Suzuki Roxburgh Park may require an individual making a request to verify their identity before processing their request.

Mantello Suzuki Roxburgh Park will aim to respond to all requests promptly and within 30 days.

Mantello Suzuki Roxburgh Park may refuse a request where permitted or required by law. Mantello Suzuki Roxburgh Park will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Mantello Suzuki Roxburgh Park and complaints

If you have any queries, concerns or complaints about how Mantello Suzuki Roxburgh Park handles your personal information please contact Mantello Suzuki Roxburgh Park during business hours on 03 8364 8888 or via the contact page. Mantello Suzuki Roxburgh Park may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Mantello Suzuki Roxburgh Park can understand the nature of your concern. In most cases, Mantello Suzuki Roxburgh Park will ask that you put your request in writing.

Mantello Suzuki Roxburgh Park takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Mantello Suzuki Roxburgh Park's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 03 8364 8888
• Mailing Address: 45 Reservoir Dr, Roxburgh Park, VIC, 3064

10. Changes to Privacy Policy

Mantello Suzuki Roxburgh Park may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.